We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we support digital wallets such as PayPal, Apple Pay, and Google Pay. Shopify Payments is also available for a seamless checkout experience.

Yes, absolutely! Our store is PCI compliant and uses industry-standard encryption to protect your payment information. All transactions are processed securely through Shopify’s trusted payment system.

At this time, we can only accept one payment method per order. If you have a gift card or discount code, you can apply it during checkout to reduce the order total.

Currently, we do not offer cash-on-delivery. All orders must be prepaid online to ensure a smooth delivery process.

You can enter your discount code or gift card code at checkout in the designated field. The discount will be automatically applied to your order total.

If your payment is declined, please:

• Double-check your card details for accuracy.
• Ensure that your card has sufficient funds.
• Contact your bank to check if there are any restrictions on your card.
  If the issue persists, contact our support team for assistance.

Yes, our store allows you to securely save your payment details for future use. During checkout, select the option to save your payment information. You can manage saved details in your account settings.

No, we do not charge any additional fees for payment processing. The total amount you see at checkout is what you pay.

Refunds depend on the timing of the cancellation:

• If you cancel before your order is processed, a full refund will be issued.
• For cancellations after processing, please refer to our refund policy for details.
  Refunds typically take 5-7 business days to reflect in your account.

Log in to your account and navigate to the "Order History" section. Here, you can view all your past transactions, including payment details and order statuses.

For any payment-related questions or issues, you can reach out to our customer support team at info@efoodz.com.au or (03) 9620 2226. We’re here to help!

We offer a variety of delicious meals, including chicken, beef, lamb, fish, and seafood options. Our meals are categorised into three ranges:

• Low Calorie: Perfect for those watching their calorie intake.
• Balanced: A well-rounded option for everyday nutrition.
• High Protein: Ideal for those with higher protein needs, such as athletes or fitness enthusiasts.

Our meals are made to order. Once we receive your order, it enters a production queue closest to your selected delivery day. Throughout the day, we collate your order with others and begin procuring fresh, raw ingredients. We then freshly cook your meals, pack, and dispatch them on the same day, ready for delivery. The entire process happens within 24 hours to guarantee freshness. You will notice that all your meals will have the same USE BY dates, reflecting that they were cooked and prepared together.

Absolutely! Nutritional information, including calories, macronutrients, and ingredient details, is available for each meal on our website.

We do not use organic ingredients. However, all our ingredients are sourced from reputable and local suppliers wherever possible, and all suppliers meet our strict Approved Supplier Program standards. If you are looking for a certified organic product, please check out our friends at Ready Set Organic.

Our meals stay fresh for up to 10 days, thanks to our advanced Vacuum Skin Pack (VSP) technology. Additionally, our facility is completely temperature controlled, allowing us to maintain complete control and integrity within the production environment. If needed, our meals can also be frozen for up to 3 months to extend their shelf life.

We do not cater to specific allergens and cannot guarantee the complete absence of allergens in our meals due to potential cross-contamination. However, we follow best practices to minimise risks wherever possible.

All our meals are fully cooked and only require reheating. Heating instructions are included with each meal.

The best way to heat our meals is in the microwave for 2-3 minutes or until hot. Please note that our trays are not suitable for heating in the oven.

No, we do not use preservatives, artificial flavorus, or colourings in our meals. All our meals are made with 100% natural ingredients, except for naturally occurring preservatives found in ingredients like cheese.

If you’re not satisfied with a meal, please contact our customer support team at info@efoodz.com.au or (03) 9933 6100. We’ll work with you to make it right.

We know how important it is to receive your order fast and we rely on a large network of couriers to make this happen.

We allocate the delivery partner based on the value of your order and region in which your suburb falls within. At the moment, our delivery schedule runs Monday - Saturday between 6AM – 6PM.

You will automatically receive two SMS notifications - when your order has left our dispatch warehouse and once it been delivered.

Our meals are delivered across Victoria including Metropolitan and Regional suburbs.

We offer free delivery when you spend $100.00 or more. Orders less than $100.00 have a flat-rate fee of $15.00.

We can deliver to your work address if this is more convenient for you. Please ensure someone is available to receive your parcel.

We do not deliver to PO box addresses.

You are not required to be present for delivery - our driver will safely leave your meals at your front door. If you have any special instructions regarding delivery, please add them to the delivery notes when placing your order.

If you will not be present for delivery, please keep in mind that your meals are carefully packed in an insulated carton - safe for up to 8 hours.

Your meals will be delivered during the day on your selected delivery day.

They are carefully packed into an insulated carton with ice packs, keeping your meals fresh and chilled for up to 8 hours.

Our pickup location has a refrigerated storage room that can safely hold your meals.

If you are unable to collect your order and wish to change for delivery, please contact us so we can redirect your package.

If your order has not arrived yet, please check the expected delivery date in your order confirmation email.

If the status shows ‘Track This Order', just click the link and you will be able to follow your order.

If your estimated delivery date has passed and you have not received your order or you are concerned by the current tracking status, please contact our Customer Care team.

We deliver to most metropolitan suburbs in VIC, NSW, SA, QLD, and ACT, as well as many regional suburbs. You can check our delivery postcode checker.

Deliveries are made between 6:00 AM and 5:00 PM, and you can select a delivery day from Monday to Sunday when placing your order.

Once your order has been dispatched, you will receive live tracking details to monitor your delivery in real-time, including updates on the estimated arrival time

Orders are delivered using a network of refrigerated vans equipped with real-time temperature monitoring to ensure your meals arrive in optimal condition. Meals are packed in insulated cartons with gel packs to keep them fresh.

Our insulated cartons and gel packs keep your meals safe for up to 6 hours after delivery. However, we recommend bringing them inside as soon as possible to maintain freshness.

No, you do not need to be home. If you’re not available, our drivers will leave your order in a safe, shady spot. Please provide specific instructions in the order notes at checkout if needed.

Yes, we can deliver to high-rise apartments and buildings. However, deliveries will be made to the ground floor or reception area.

Unfortunately, we cannot accommodate specific delivery time requests. Deliveries are scheduled based on the most efficient routes. You will receive notifications with your estimated delivery time.

Yes, all orders incur a flat shipping fee of $12. This fee allows us to maintain a high level of service and care.

If you have specific delivery instructions, please include them in the order notes at checkout. We will do our best to accommodate your requests.

If you experience any problems with your delivery, please contact our customer support team immediately at info@efoodz.com.au or (03) 9933 6100. We’re here to help resolve any issues.

As our meals are perishable goods, we do not accept returns. If you experience any issues with your order, please contact our customer support team for assistance.

If you receive incorrect meals, please contact our customer support team immediately at info@efoodz.com.au or (030 9933 6100. We’ll work to resolve the issue quickly, whether through a replacement or refund.

We take great care to ensure your meals arrive in perfect condition. However, if your meals are damaged or spoiled during delivery, please contact us within 24 hours of receiving your order. Be sure to include photos of the affected items so we can investigate and resolve the issue promptly.

You may cancel or modify your order up to 48 hours before your scheduled delivery date. Unfortunately, we cannot make changes to orders within 48 hours of delivery, as they will already be in production. To make changes, please reach out to our customer support team.

If you’re not satisfied with your meals, please let us know. Our team will review your feedback and determine the best course of action, which may include a replacement or refund.

Refunds are handled on a case-by-case basis. If there’s an issue with your order, please contact us with details, and we’ll do our best to make it right.