We know how important it is to receive your order fast and we rely on a large network of couriers to make this happen.

We allocate the delivery partner based on the value of your order and region in which your suburb falls within. At the moment, our delivery schedule runs Monday - Saturday between 6AM – 6PM.

You will automatically receive two SMS notifications - when your order has left our dispatch warehouse and once it been delivered.

Our meals are delivered across Australia including Metropolitan and Regional suburbs.

We offer free delivery when you spend $100.00 or more. Orders less than $100.00 have a flat-rate fee of $15.00.

We can deliver to your work address if this is more convenient for you. Please ensure someone is available to receive your parcel.

We do not deliver to PO box addresses.

You are not required to be present for delivery - our driver will safely leave your meals at your front door. If you have any special instructions regarding delivery, please add them to the delivery notes when placing your order.

If you will not be present for delivery, please keep in mind that your meals are carefully packed in an insulated carton - safe for up to 8 hours.

Your meals will be delivered during the day on your selected delivery day.

They are carefully packed into an insulated carton with ice packs, keeping your meals fresh and chilled for up to 8 hours.

Our pickup location has a refrigerated storage room that can safely hold your meals.

If you are unable to collect your order and wish to change for delivery, please contact us so we can redirect your package.

If your order has not arrived yet, please check the expected delivery date in your order confirmation email.

If the status shows ‘Track This Order', just click the link and you will be able to follow your order.

If your estimated delivery date has passed and you have not received your order or you are concerned by the current tracking status, please contact our Customer Care team.

Our meals are delivered in cardboard boxes with a thermal insulated liner and ice packs, keeping your meals cold for up to 12 hours if you are not home.

The thermal insulated liner can be recycled and used to keep things cold. Made with 50% recycled content including a minimum of 25% post consumer recycled waste (PCR) and 25% post industrial recycle (PIR).

Our ice packs are non toxic and 100% recyclable.